Refund policy

Refund & Return Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

✅ Eligibility

We accept returns within 14 days of delivery.

To be eligible:

The item must be unused, unworn, with original tags and packaging

You must provide a receipt or proof of purchase

Custom or personalized items are non-returnable

Earrings cannot be returned for hygiene reasons

Sale items and gift cards are also non-refundable

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🔄 How to Request a Return

To start a return, contact us at:

📧 ThreadsTrinkets.ae@gmail.com

📞 +971 50 853 0852

We will respond within 24–48 hours.

If your return is approved:

You’ll receive a return shipping label (if applicable)

We will provide the return address in Abu Dhabi, UAE

You must send the item via courier at your own cost unless otherwise agreed

⚠️ Returns sent without prior confirmation will not be accepted.

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🚫 Damaged / Wrong Items

Please inspect your order on arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.

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🔁 Exchanges

The fastest way to exchange an item is to return the original, and place a new order once the return is approved.

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💵 Refunds

If approved, refunds are processed to your original payment method or as store credit, within 5–10 working days of receiving the returned item.

Bank processing times may vary.

If more than 15 business days have passed since approval, contact us at ThreadsTrinkets.ae@gmail.com.

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🇪🇺 European Union Customers

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Standard return conditions apply.